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Services

Tenway -- always the best way!

Warranty

Welcome to Tenway!  Thank you for selecting our products for your needs.  Our goal is to provide you with the highest quality products and customer service.  Please carefully read the information below regarding your Warranty and how we may assist you if the need should arise.

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WARRANTY INFORMATION: LIMITED LIFETIME WARRANTY ON NOTEBOOK CASES:

Tenway warrants to the purchaser that its products are free from defects in material and workmanship. Tenway shall provide a limited lifetime warranty on this product to the purchaser.

This warranty does not cover accidental damage, misuse, improper care or alteration, or acts of God, such as floods, earthquakes and related consequences.

If you have any questions about this product or the terms of this warranty, please contact Tenway Customer Service at:
+86-400-880-6650 Worldwide & China;   
+1-800-961-9848 North America;
Email: csr@tenway.ca

Please include your telephone number on any correspondence so that we may contact you directly as soon as possible.  Upon receipt of any defective product we will quickly and carefully inspect the item for defects in material and/or workmanship. Once this is performed we will notify you immediately of our intent to repair or replace the product at our discretion and return the repaired or new product to you.

 

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1-YEAR WARRANTY ON CAMERA, CARRYING CASES AND OTHER NON-NOTEBOOK CASES:

Tenway guarantees to the purchaser that its products are free from defects in material and workmanship. For one (1) year from the date of original purchase Tenway will warrant the product for defects in material and workmanship to the purchaser.

This warranty shall not apply to accidental damage, misuse, improper care or alteration, or acts of God, such as floods, earthquakes and related consequences. At the conclusion of one year from the date of purchase, Tenway will provide repair service for the life time of the purchased product, excluding shipping and parts costs, which shall be the responsibility of the purchaser.

If you have any questions about this product or the terms of this warranty, please contact Tenway Customer Service at:
+86-400-880-6650 Worldwide & China;   
+1-800-961-9848 North America;
Email: csr@tenway.ca

Please include your telephone number on any correspondence so that we may contact directly as soon as possible. Upon receipt of any defective product we will quickly and carefully inspect the item for defects in material and/or workmanship. Once this is performed we will notify you immediately of our intent to repair or replace the product at our discretion and return the repaired or new product to you.

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WARRANTY INFORMATION ON ALL ACCESSORIES

Tenway guarantees to the purchaser that its products are free from defects in material and workmanship. For one (1) year from the date of original purchase Tenway will warrant the product for defects in material and workmanship to the purchaser. 

This warranty shall not apply to accidental damage, misuse, improper care or alteration, or acts of God, such as floods, earthquakes and related consequences.  At the conclusion of one year from the date of purchase, Tenway will provide repair service for the life time of the purchased product, excluding shipping and parts costs, which shall be the responsibility of the purchaser.

If you have any questions about this product or the terms of this warranty, please contact Tenway Customer Service at:
+86-400-880-6650 Worldwide & China;   
+1-800-961-9848 North America;
Email: csr@tenway.ca

Please include your telephone number on any correspondence so that we may contact directly as soon as possible.  Upon receipt of any defective product we will quickly and carefully inspect the item for defects in material and/or workmanship. Once this is performed we will notify you immediately of our intent to repair or replace the product at our discretion and return the repaired or new product to you.

PLEASE NOTE:  The features and specifications of all Tenway products are subject to change without notice.

 

 

Testimonials

Our legendary quality and superior customer service have allowed Tenway to become one of the world’s largest OEM/ODM providers. A representative sample of our valued clients includes Lenovo, Toshiba, HP, Samsung, Funder, Kodak, Olympus, Elecom, Samsonite and Belkin. We greatly value the ability to have these, and all the many other fine companies, as our customers and business partners

  • Tenway - Always the best way for whatever your needs!
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    Featured Service

    Tenway strictly adheres to the world leading SGS testing standards on all of our products. Our integrated quality control system insures that every one of our products exceeds the highest quality standards. We stand behind this commitment to quality with our industry leading lifetime warranty on all of our products. Our 24-hour customer service center is available toll-free throughout the Americas, Europe and Asia to assist in any questions or difficulties a customer or vendor may have.

  • Tenway - Always the best way for whatever your needs!
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